Frequently Asked Questions
Everything you need to know about shopping at OhSnap Shop.
How long does shipping take for my electronics?
We offer standard shipping which typically takes 3-5 business days. Express shipping options are available at checkout for 1-2 day delivery within the continental US.
What is your return policy for open-box items?
We offer a 30-day return policy. If the electronic item has been opened, it must be returned with all original packaging, manuals, and accessories to be eligible for a full refund.
Do your products come with a manufacturer's warranty?
Yes, all brand-new electronics sold on OhSnap Shop come with a standard 1-year manufacturer's warranty. Refurbished items include a specialized 90-day OhSnap guarantee.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer financing options through Affirm for high-value purchases.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view status updates in your account dashboard under 'Order History'.
Are your electronics compatible with international voltages?
Most of our portable electronics are dual-voltage (110V-240V), but we recommend checking the 'Specifications' tab on the specific product page to ensure compatibility with your region.